Privacy Policy

Virtual Concierge Solutions LLC (VCS/Virtual Concierge Solutions) is committed to providing members (clients) with a secure online environment. The following information explains our information-gathering and dissemination practices for our web site and our concierge products and services.

This Privacy Policy describes Virtual Concierge Solutions use of personal information that we collect when you use our services. This policy does not apply to the use of your personal information that is collected by third parties that we do not own or control. “Personal Information” is information that is personally identifiable like names, addresses, e-mail addresses, or phone numbers, as well as other non-public information that is associated with the foregoing. BY USING VIRTUAL CONCIERGE SOLUTIONS YOU EXPRESSLY CONSENT TO THE PROCESSING OF YOUR PERSONAL INFORMATION ACCORDING TO THIS POLICY.

You can request products or services from Virtual Concierge Solutions by mobile application, phone, fax, email, or the online request form. The request form may ask for personal information that identifies who you are as well as financial information. In general, we will collect any information necessary to accommodate your request and to provide you with the requested products and services.

When you use Virtual Concierge Solutions’ services to send a gift to someone else, we ask you to give us the necessary personal information of the recipient so that we can fulfill your request. Virtual Concierge Solutions coordinates with a network of product and service providers to arrange special benefits, upgrades, discounts, and preferred status for Virtual Concierge Solutions members.

On rare occasions, we may send you an email announcement related to our Web-based services, but only when it is necessary to do so. Because service-related communications are not promotional, you will not be able to opt out of receiving them. We may also use your personal information to provide you with notifications related to your use of the Virtual Concierge Solutions Services, such as electronic newsletters or promotional e-mails, should you request to receive such communications from us.

We may share aggregated information about our customer base as a whole with existing or potential Virtual Concierge Solutions clients. We do not share any personal information that identifies who you are with other companies and service providers, except for the following reasons. We share personal information with third party providers and suppliers who work on behalf of or with us to provide you with the requested products and services. Third party providers and suppliers include, without limitation, the spas, restaurants, ticket services, florists, transportation agencies, cell phone services, credit card processors, gift sources, and other providers and suppliers we work with.

For some communications, such as newsletters, we may use an outside email service to deliver the communication to Virtual Concierge Solutions customers. The email service is prohibited from using your personal information for any other purpose.

We will not otherwise share personal information you provide to us with third parties other than for the reasons stated above, unless we first notify you and receive your approval.

In the event Virtual Concierge Solutions goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You acknowledge that such transfers may occur, and that any acquirer may continue to use your personal information as set forth in this policy.

We may disclose information we have collected from and about you if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) to enforce our Terms & Conditions and Privacy Policy; or (c) to protect and defend the rights or property of us, our members, or third parties.

The Virtual Concierge Solutions Services may contain links to other web sites that are not owned or controlled by Virtual Concierge Solutions. The provision of such links is for your convenience and does not signify our endorsement of such web sites or location or its contents. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other web sites. Please be aware that the terms of our privacy policy do not apply to any outside web sites.

In general, we strive to protect your personal information, and we follow the latest industry standards to protect any information you submit to us, both during transmission and after we receive it. In particular, when you submit sensitive information, such as your credit card number, we encrypt that information using industry-standard secure socket layer technology (SSL). If you have any questions about the security of the Virtual Concierge Solutions web site, we encourage you to call us at 1.888.959.9120, or contact us online.

Customer satisfaction is extremely important to us. If you have any questions or suggestions about our privacy policy, please don’t hesitate to contact us in one of the following ways:

Virtual Concierge Solutions LLC
3535 Peachtree Road NE, STE 520-241
Atlanta, Georgia 30326

Email: Support@VirtualConcierge.Solutions
Corporate Office: 1.888.959.9120
Corporate Facsimile: 1.888.959.9120

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