Virtual Concierge Solutions LLC, (DBA Virtual Concierge Solutions, Healthcare Concierge Solutions, Residential Concierge Solutions, Corporate Concierge Solutions) agrees to make commercially reasonable efforts to provide the services selected in accordance with the terms and conditions of this standard service agreement. Certain personal and event project management services are project based and shall be quoted accordingly. All applicable rights in copyrights, trademarks and trade secrets in the service are owned by Virtual Concierge Solutions. Billing and payment of recurring charges are billed in advance, and usage charges in excess of the monthly allowance are billed at the time of service usage. Client is responsible for payment of all charges for any services performed on behalf of Virtual Concierge Solutions. Posted rates reflect charges for services rendered by Virtual Concierge Solutions and do not include charges for outside vendor services or merchandise purchased to complete the service requested. Errand and delivery services are subjected to standard mileage fees as dictated by the errand service provider. If the service requested incurs a travel expense (such as taxi, airfare, tolls, parking, etc.) we require reimbursement of actual fees charged. Virtual Concierge Solutions reserves the right to require payment outside the regular monthly billing cycle. Terms and terminations of this agreement shall be in effect for the entire term of mutual engagement with Virtual Concierge Solutions and will remain in force on a quarterly basis thereafter until terminated by either party upon thirty (60) days written notice. Virtual Concierge Solutions has the right to deny any requests that are questionable or illegal. Services required outside of normal business hours (8:00AM to 8:00PM) may be subject to an increased service fee. Virtual Concierge Solutions reserves the right to increase any of its rates or charges at any time upon thirty (90) days notice. You agree not to use the services for any unlawful purpose and only use the services in accordance with the terms and conditions of this agreement. DISPUTE RESOLUTION: You will send Virtual Concierge Solutions a written notice of any dispute on any bill within thirty (30) days after the statement date, or such statement shall be deemed to be correct and payable in full. You agree to provide detailed information regarding any dispute, and I agree to cooperate with Virtual Concierge Solutions in an investigation of disputed matters. LIMITED WARRANTIES, REMEDIES, AND DAMAGES – Virtual Concierge Solutions does not warrant that it will have sufficient resources to handle unexpected increased service requests. Virtual Concierge Solutions does not warrant that the service is error-free, or will operate without delays or interruptions. Virtual Concierge Solutions is not responsible for transmission errors, corruption of data, or the security of information carried over telecommunication services. Subject to the foregoing limitations, Virtual Concierge Solutions will use commercially reasonable efforts to provide the services, and if Virtual Concierge Solutions fails to do so, your sole remedy will be, Virtual Concierge Solutions sole discretion, either: (1) the correction of the failure to provide the services, or (2) a refund of the monthly recurring charges I paid to Virtual Concierge Solutions for such services during the period of time that the services were affected. EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, VIRTUAL CONCIERGE SOLUTIONS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SERVICE PROVIDED HEREUNDER. VIRTUAL CONCIERGE SOLUTIONS SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY LIABILITY HEREUNDER WILL BE LIMITED TO DIRECT DAMAGES, AND NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOST REVENUE, OR LOSS OF GOODWILL) FOR ANY CAUSE OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, ARISING OUT OF OR RELATED TO THIS AGREEMENT. ALL STAR CONCIERGE, LLC ENTIRE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNTS I PAID TO VIRTUAL CONCIERGE SOLUTIONS FOR SUCH SERVICE DURING THE SIX (6) MONTHS PRECEDING SUCH FAILURE TO PROVIDE THE SERVICE. THE PARTIES ACKNOWLEDGE THAT THESE LIMITATIONS ON POTENTIAL LIABILITIES WERE AN ESSENTIAL ELEMENT IN SETTING CONSIDERATION UNDER THIS AGREEMENT. MISCELLANEOUS This Agreement and all claims relating to the relationship between the parties will be governed by, enforced, and interpreted under the laws of the State of Georgia without regard to its choice of law principles. In the event of legal action to interpret or enforce this Agreement, I agree that the venue will be in the appropriate state or federal court which has jurisdiction over actions brought in Cobb County, Georgia. The provisions of this Agreement will be deemed severable, and the invalidity or un-enforceability of any provision will not affect the validity or enforceability of any other provision. The terms and conditions of this Agreement may be amended or waived only by a written instrument signed by the parties. The terms of the Dispute Resolution; Limited Warranties, Remedies, and Damages; Authorization and Miscellaneous sections will survive any termination of service.