The country’s most advanced client, customer and fan engagement solution.
The simple, non-confrontational way to solicit concerns and compliments. An unmatched communication tool that allows you to initiate real-time conversations via chat, text, email or voice so you can quick address any concern.
The keyword text service you may be using is yesterday’s technology and surveys are simply ineffective. Get ahead of the curve. It only takes one scathing review to tarnish your reputation online. Plus, once a negative review is up, it’s almost impossible to remove. To make matters worse your most satisfied guests rarely leave reviews or tell you what you’re doing well. This all changes with Feedback.
In addition to numerous businesses, we are proud to have partnered with select NBA, MLB and NHL teams along with their respective world-class stadiums and arenas. All these organizations have realized we provide simply the most dynamic and game-changing engagement, health screening, and security solution available.
You wouldn’t operate a car without the benefit of gauges. This is essentially what a business without real-time guest feedback is attempting to do. We put you in the driver’s seat. Feedback is guaranteed to give you greater control of your reputation, guest engagement and your security concerns.
Stadiums | Arenas
& Concert Venues
Managing a large crowd at any venue takes lots of experience, coordination, knowledgeable staff, and most importantly, great communication. Do you need help with COVID-19 screening? We feature an easy-to-use, stand-alone health screening service.
& Property Management
Residents want the ability to instantly and easily communicate with management, security, and maintenance. First and ongoing impressions of your property can make a huge difference in revenue potential and reputation management.
& Vehicle Management
More than two-thirds of auto buyers make their dealership selection based upon internet research. We help dealerships manage and improve their online reputations by actively addressing negative experiences and promoting positive public reviews.
A restaurant’s success or failure can often be dictated solely by its online reviews. Feedback promotes and seamlessly enables positive public review postings as well as alleviating the “can I speak with a manager” request.
Tech-savvy patients are often hesitant to have a face-to-face confrontation and would rather complain online. Feedback encourages patients to express their dissatisfaction (and compliments) allowing you to capitalize on the information.
Essentially Any Business!
Feedback provides businesses with a simple tool to effectively communicate positive and the unfortunate negative experiences. With the general decline in customer service across many industries, we enable business to proactively become “customer-centric”.