While at the core we provide the nation’s most advanced virtual concierge assistant service; we also deliver the country’s most advanced fan engagement solution. We are proud to have partnered with select NBA, MLB and NHL teams in addition to several world-class stadiums and arenas as the premier provider of fan engagement, health screening, and security solutions.
There is simply no other service on the marketplace like Real Time Feedback. The keyword text service you may be using is yesterday’s technology. Get ahead of the curve with a truly dynamic service and see how a minimal investment can garner a maximum return.
As we know, managing a large crowd at any venue takes a lot of experience, coordination, knowledgeable staff, and most importantly, great communication. Allow us to make your venue an industry example of how to elevate and master client, customer and fan engagement. Simultaneously we will empower your security staff by turning your venues guests into your eyes and ears.
What Is Your Current Feedback Loop?
Surveys? • Social Media? • Text Messages? • Online Reviews?
If it’s a negative experience, it’s probably TOO LATE!
Happy guests spend more and come back more often (retain & upgrade their season tickets). However, there’s no way around it – some of your guests will have poor experiences. As more time passes since the experience, opinions lose focus and value. In fact, according to ServiceAmerica, of the fans who register a complaint, between 54 and 70% will return to your venue again if their complaint is resolved. That figure goes up to a staggering 95% if the person feels the complaint was resolved quickly.
In social media era, most, if not all, of your fans will at some point be on their phone during their experience with you. Feedback lets you to capitalize on this by providing you with communication tools that allow you to initiate real-time conversations via chat, text, email, or voice, so you can get to the bottom of the issue at hand and elevate engagement instantly. Let us help you capture quality feedback so you can take action, now.
Feedback provides a simple, non-confrontational way to solicit concerns and compliments from your fans, clients and customers in real-time. They give you Feedback. You respond. Everyone is happy.